Running a fully managed service can be time consuming, so we at Ditto like to take some of the workload off our customers. When you work with us you won’t have to worry about:
Not only do we deal with all these daily areas, but we complete them on behalf of your brand, meaning you can save money on manpower hours.
Minimal Downtime and Distraction
Disaster could strike at any moment, whether that’s by accidental loss of data or a system failure. When disaster does strike however we provide alternative Virtual Machines to help reduce downtime and maintain a healthy work flow. Unlike other services that offer an all or nothing service, we can provide granular file recovery which isolates singular data such as a document or even and email and restores it.
Unlike some of the bigger vendors out there, we don’t have a painful, time consuming process. We just get on with it to allow for reduced downtime and less frustration from our customers.
We work around you!
At Ditto, we are confident in our service and believe what we offer will truly benefit MSP’s. That’s why we operate at an all-inclusive deal with no hidden fees or dedicated contract. Unlike some of the larger vendors out there, we don’t charge any extra fees or seemingly out of the blue expenses.
We have found that this flexible approach benefits our clients and more importantly, your clients greatly, as they do not feel roped into something they can’t get out off, whilst also managing their costings better.
Competitive end-user costings
Our on hand support and competitive pricing allow you to secure you margins so you can still make a sufficient profit. Partner this with our the manpower savings and you have a competitive end-user price point to trump your competition and appeal more to your existing and potential clients. You also have the option to start small and scale up accordingly.
Our tailored support service
Whether you need IT support via telephone, remotely or on-site, we are always here to help recover data and solve failure issues. Our flexible and proactive approach allows our customers to know that they are getting a fully managed, cost effective IT service.
Whilst we’re in an industry filled with technology, it’s people who make us successful, so tailoring our service to fit around what our customers need, rather than computers is something we are big advocates of.
Buy what you need and scale up!
Most companies are not in the same position, so offering a package deal, like some of our competition do is not an accurate or even relevant way of appealing to customers. We believe in our customers picking what they need from our service and scaling up accordingly. This approach results in a cost effective and specific product suite.
This tailored approach appeals to many of our customers, particularly start-up brands or SME’s on a budget.