Business continuity first

Everyone has a data backup…but what about when disaster strikes?

Towards the top of most businesses list of priorities is protecting their data, (or at least it should be!); not only from the latest cyber threats, but from accidental loss or from a general IT outage. At least most businesses these days will have some form of backup, however rudimentary, which is all well & good, but what is the plan when inevitably a disaster of some form strikes?

Those of us in the technology industry know how long & painful it can be to restore data following an IT disaster, particularly from something as basic as a Windows backup or from a file-only backup system. Meanwhile, the business & it’s staff can’t work. The physical cost of downtime and any potential loss of revenue during this period can be massive – and is far too often disregarded as a factor, until a business suffers from this harsh reality.

Never let a business underestimate the recovery time & cost from a disaster. This is why we lead with our mantra of business continuity first – what’s the point of backup, without a plan to keep the cogs turning while this recovery is taking place?

Business continuity – it doesn’t have to cost the earth

At dittoIT, we appreciate the commercial constraints on a small business. We have tailored our platform to cover as close to an enterprise-grade IT data backup, recovery & business continuity as possible, but for an SME price point.

We partner strongly with providers of IT Support, Managed Services and Value Added Resellers – supporting your client’s need at the right price, while protecting your margin and reducing your support overhead.

Please contact us today to discuss your backup estate. Let’s together identify where dittoIT can increase your client’s level of business continuity, at a price point they’ll appreciate.

Let your Support Team do what they do best

Let your Support Team do what they do best… support your client’s users

Your Support Team are no doubt inundated with all the usual trivia & challenges that running a Helpdesk brings. So the last thing you need is further burden of the long list of tasks that come with managing and supporting a backup, disaster recovery and business continuity solution.

Think of all the time your resources are stretched; from day to day backup checks, file recoveries, and heaven forbid, a large scale disaster taking out a client’s infrastructure. All of these scenarios are often an unplanned drain on your manpower, costing considerable time. If the issue is complex, then no doubt your senior resource will be dragged in too, (more than doubling that resource cost!).

Should your client suffer from a disaster, you’ll want to be busy getting their infrastructure back on its feet – not having to worry about a convoluted process of spinning up the failover business continuity environment, not to mention the restoration afterwards.

A partner that cares

At dittoIT, we highly value our MSP partners and go far beyond the traditional “fire & forget” model of most BDR vendors, pushing sales through their reseller partners, then disappearing to the hills whenever there’s a support issue. We operate a managed service for the managed service provider!

We sit entirely behind your brand, delivering a ‘white label’ service for the management & support of our equipment and contract-free backup, disaster recovery and business continuity service.

Our team are on-hand from assistance with pre-sales technical & product marketing, through to routine monitoring, maintenance and data recovery. We not only actively support you in selling and deploying our services, but actually monitor & manage each endpoint on your behalf, all in conjunction with your team and behind your brand.

Would you like to secure your margin, while earning your team’s time back, saving the cost of all those man hours!?

Please contact us today to discuss your backup estate and where dittoIT can preserve your service level meanwhile, protecting your margin and saving your time and money!

Squeezed margins – push & pull between client and vendor

Are your margins squeezed between your vendor & client?

We’ve all been there… your client needs a professional, managed backup, disaster recovery & business continuity solution… but doesn’t want to pay the price for it. Your vendor dictates the pricing and your margin, trying to control the market, reduce competition and indirectly take ownership of your client.

You might look for a basic solution that does half of the job, simply swallow the narrow margin offered by your vendor, or even worse, cut your margin for the sake of delivering your client what they actually need and won’t pay for.

While suffering this narrow margin, you’ve still got to monitor, manage and support this service. All of that time added up, you will be lucky to be left with any real profit margin.

Surely, there’s got to be another way?

At dittoIT, we value our MSP partners and their clients. Not only is our end-user pricing competitive, but we secure a competitive profit margin in the middle for our partners.

Along with our pricing commitments, we operate a managed service for the managed service provider! By working with dittoIT, your ultimate profit margin is far greater with a massive time saving on all those routine backup checks, data restores and maintenance.

Our team are on-hand from assistance with pre-sales technical & product marketing, through to routine monitoring, maintenance and data recovery. We not only actively support you in selling and deploying our services, but actually monitor & manage each endpoint on your behalf, all in conjunction with your team and behind your brand.

Would you like to secure your margin, while earning your team’s time back, saving the cost of all those man hours!?

Please contact us today to discuss your backup estate and where dittoIT can preserve your service level meanwhile, protecting your margin and saving your time and money!

Backup checks, what a waste of time!

Are your team spending hours every day checking backups?

As a provider of IT Support & Managed Services, you naturally take the management and support of your client’s backup/disaster recovery service quite seriously. So that probably means one of your team spends an average of 2.5 hours per day checking through a long list of  backups, and no doubt even longer if there’s a failure to repair. As let’s face it, you’ll be the one getting it in the neck when that important file has gone missing & the MD calls at 5pm to recover it and the backup hasn’t worked for the past few days!

Most backup tools have a reporting screen or automatic update emails, but they still need a manual touch to filter through and check what’s actually happened last night. Should anything have gone wrong, the vendor often aren’t going to be much help either – or at least they won’t be all that proactive or take the issue as seriously as you do.

Surely, there’s got to be another way?

At dittoIT, we understand you have a lot on your plate. That’s why, unlike all the other providers of Backup, Disaster Recovery & Business Continuity services, we provide a managed service for the Managed Service Providers!

Our team are on-hand from assistance with pre-sales technical & product marketing, through to routine monitoring, maintenance and data recovery. We not only actively support you in selling and deploying our services, but actually monitor & manage each endpoint on your behalf, all in conjunction with your team and behind your brand.

Would you like to earn your team’s time back (and save the cost of those man hours!)?

Please contact us today to discuss your backup estate and where dittoIT can preserve your service level meanwhile, save you time, and ultimately, money!